Contact | Remote Doctor

This page describes how to reach the Remote Doctor editorial team and what kinds of inquiries we can and cannot respond to. The most important thing on this page: we cannot give individual medical advice. For a question about your own health, the right person to ask is a licensed clinician who knows you.

What we cannot answer

We cannot diagnose conditions, recommend treatments, interpret your lab results, evaluate symptoms, comment on whether your clinician's plan is right, or weigh in on medication decisions. Those are the work of clinicians who know your full medical history and can examine you. There is no responsible way for an editorial team to take that role through email.

If you are concerned about something medical and uncertain whether to act, the right next step is contact with your own clinician, a telehealth visit if appropriate, or — for symptoms that may be emergent — urgent care, the emergency department, or, in the US, 911 for emergencies and 988 for mental health crises. The page on when telehealth is not enough describes the symptoms that warrant immediate care.

What we can engage with

Corrections

If you have spotted a factual error on the site — an outdated regulatory citation, a misstatement of clinical guidance, an incorrect attribution, a broken internal link — let us know. Corrections are a high priority. The most useful submissions describe specifically: which page, which sentence or paragraph, what is wrong, and (if relevant) what the correct information is, with a source if you have one.

We update factual errors directly in the page text and update the dateModified field. Substantive corrections — those that change the meaning of a claim — are noted at the bottom of the relevant page when warranted. See editorial standards for more on the corrections process.

Story suggestions

We welcome suggestions for topics that fit the editorial scope and are not yet covered. The site is organized around questions patients face navigating telehealth: how to prepare for visits, how to evaluate services, what the rules say, what specific conditions look like remotely. Suggestions in those areas are most useful. We do not generally write reviews of specific named services — see how we evaluate remote care services — so suggestions framed as "please review X service" are unlikely to result in coverage.

Reader feedback

What is missing, what is unclear, what is wrong: feedback on the site as it exists is useful. We read it, even if we cannot respond to every message individually.

Press inquiries

For journalism inquiries, research collaboration, or formal interview requests, contact the editorial team. We can speak in general terms about telehealth, patient rights, the regulatory landscape, and the evaluative framework the site applies. We do not provide quotes about specific named services.

What not to send

Personal medical questions, symptom descriptions, lab results, or treatment plans for review. We cannot respond to these and any response would be inappropriate.
Press releases or marketing materials from telehealth services. The site does not cover specific services, and unsolicited promotional content does not influence editorial direction.
Requests for affiliate partnerships, sponsorships, paid placement, or advertising. We do not accept any of these. See about Remote Doctor.
Requests to remove negative-sounding general descriptions from pages because a service believes the description applies to it. Editorial guidance about category-level patterns is not a statement about any specific service.
Spam, automated inquiries, and SEO outreach. None will receive a response.

Privacy of submissions

Email submitted to the editorial team is read by people on the editorial team. We do not share submissions with third parties. We do not use submissions for marketing. We may quote anonymized feedback in aggregate when discussing reader response, but we do not attribute reader emails to specific senders without explicit permission.

Do not include personal health information in correspondence. Email is not a HIPAA-protected channel by default, and the site is not a covered entity for the purposes of clinical care. Anything you send by email should be appropriate for an editorial channel — not a medical record.

How to write a useful correction

The most useful correction submissions are specific and brief:

Page URL or path on the site.
The section, paragraph, or sentence in question.
What is wrong, in your understanding.
What you believe the correct information to be.
A source if you have one — a primary regulatory document, a professional society guideline, peer-reviewed literature.

You do not need to be a clinician or an attorney to submit a correction. If something on the site reads as factually wrong to you, that is reason enough to flag it.

What happens after you write

Corrections that we agree with are made on the site, often within a few days. Corrections that we disagree with we sometimes engage with by email; sometimes we do not, depending on the nature of the disagreement. Story suggestions go into a list; some become future pages, others do not, and we do not commit to outcomes for any specific suggestion. Reader feedback shapes editorial direction over time.

We do not respond to every email. Specifically, we do not respond to: personal medical questions (per the above), promotional and sponsorship inquiries, and unrelated solicitations. We try to respond to substantive corrections, story suggestions that fit the editorial scope, and press inquiries.

For help with your own healthcare

Several public resources may be more useful than emailing this site:

For US emergency situations: 911 for medical, fire, and police emergencies; 988 (US) for the Suicide and Crisis Lifeline; nearest emergency department for serious symptoms.
For HIPAA complaints: the HHS Office for Civil Rights at hhs.gov/ocr.
For information blocking complaints: the ONC at oncprojectracking.healthit.gov.
For complaints about a specific clinician: the relevant state medical or licensing board. The Federation of State Medical Boards maintains a directory of physician boards.
For Medicare: 1-800-MEDICARE and medicare.gov.
For surprise billing: cms.gov/nosurprises.

About this contact page

This page exists because readers regularly want to reach the editorial team and because the legal and ethical limits on what an editorial site can answer are not always obvious. The framing — corrections welcome, individual medical questions out of scope — protects readers as much as it protects the editorial team. A site that answered medical questions by email would be operating outside its competence and outside the law.

For everything else, we are accessible. Specific corrections improve the site materially. Story suggestions occasionally become pages. Reader feedback shapes the editorial direction over time. Press inquiries we engage with as time and topic allow.